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Emotional Intelligence at Work

iSatori's

Leading with Emotional Intelligence: Skills for Performance, People, and Presence

Emotional intelligence is not merely a “soft skill” but a crucial element of human functioning. It enhances self-awareness, nurtures relationships, builds leadership, and contributes to overall mental health and resilience. While some aspects of EI may come naturally to certain individuals, the good news is that emotional intelligence can be cultivated through conscious effort, reflection, and practice. As society continues to value not just what people know, but how they interact and collaborate, emotional intelligence will remain a cornerstone of personal and professional success.

SELF MANAGEMENT

SELF-AWARENESS

SELF-AWARENESS

PERSONAL

SOCIAL AWARENESS

SOCIAL AWARENESS

RELATIONSHIP MANAGEMENT

EMOTIONAL

INTELLIGENCE

SOCIAL

AWARENESS

MANAGEMENT

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Enhanced Self-Awareness
Understand how emotions influence your behavior and decisions.

 

Effective Emotional Self-Management
Learn techniques to manage stress, stay calm under pressure, and respond rather than react.

 

Empathy & Relationship Building
Improve your ability to understand others and build trust-based connections.

 

Stronger Communication & Conflict Resolution
Communicate clearly, listen actively, and manage interpersonal tensions constructively.

 

Teamwork & Leadership Agility
Lead with emotional balance, motivate teams, and foster collaboration.

What Participants Will Gain

In today’s dynamic and high-pressure corporate environment, technical skills may get the job done—but it’s emotional intelligence that sets great professionals and leaders apart.

Emotional Intelligence (Ei) is the ability to recognize, understand, manage, and influence emotions—both your own and others’. High Ei leads to impactful leadership, better teamwork, improved communication, and more resilient performance under pressure.

Our Corporate Emotional Intelligence Workshop is designed to equip participants with the tools to thrive in challenging situations, build better rapport, and create a healthier, more productive workplace culture.

Why Emotional Intelligence
Matters in the Workplace

Workshop Curriculum Overview

1. Self-Awareness – Deeper Understanding of Self

  • Objective: Help participants recognize and understand their own emotions, strengths, and limitations.
     

  • Key Topics:

    • What is Emotional Intelligence? Overview of the 4 domains

    • The role of self-awareness in leadership and teamwork

    • Identifying emotional triggers and patterns

    • Building emotional vocabulary

    • Values, beliefs, and their impact on emotions and behaviour

  • Objective: Help participants recognize and understand their own emotions, strengths, and limitations.
     

  • Key Topics:

    • What is Emotional Intelligence? Overview of the 4 domains

    • The role of self-awareness in leadership and teamwork

    • Identifying emotional triggers and patterns

    • Building emotional vocabulary

    • Values, beliefs, and their impact on emotions and behaviour

1. Self-Awareness – Deeper Understanding of Self

  • Objective: Strengthen interpersonal effectiveness through emotionally intelligent communication, collaboration, and leadership.
     

  • Key Topics:

  • Building trust and rapport

  • Communicating with clarity and compassion

  • Assertiveness skills and Learning the skills to say ‘No’.

  • Giving and receiving feedback with emotional intelligence

  • Managing difficult conversations and conflicts

  • Influencing, motivating, and leading others

4. Cultivating Relational Trust and Rapport

  • Objective: Develop the ability to perceive, empathize, and understand others’ emotions and perspectives.
     

  • Key Topics:

  • Developing empathy: cognitive vs emotional empathy

  • Reading nonverbal cues and emotional tone

  • Understanding group dynamics and emotional climates

  • Cultural and individual sensitivity

3. Social Awareness – Sensing and Understanding Others

  • Objective: Equip participants with tools to regulate emotions and respond thoughtfully under pressure.

  • Key Topics:

    • Emotional regulation strategies

    • Stress and impulse management

    • Resilience and emotional agility

    • Cultivating Self Discipline and motivation

    • Exercising Choice vs reacting on autopilot

2. Self-Management – Transitioning from Reacting to Responding

3. Social Awareness – Sensing and Understanding Others

  • Objective: Develop the ability to perceive, empathize, and understand others’ emotions and perspectives.
     

  • Key Topics:

  • Developing empathy: cognitive vs emotional empathy

  • Reading nonverbal cues and emotional tone

  • Understanding group dynamics and emotional climates

  • Cultural and individual sensitivity

2. Self-Management – Transitioning from Reacting to Responding

  • Objective: Equip participants with tools to regulate emotions and respond thoughtfully under pressure.

  • Key Topics:

    • Emotional regulation strategies

    • Stress and impulse management

    • Resilience and emotional agility

    • Cultivating Self Discipline and motivation

    • Exercising Choice vs reacting on autopilot

4. Relationship Management – Navigating Relationships Effectively
 

  • Objective: Strengthen interpersonal effectiveness through emotionally intelligent communication, collaboration, and leadership.
     

  • Key Topics:

  • Building trust and rapport

  • Communicating with clarity and compassion

  • Assertiveness skills and Learning the skills to say ‘No’.

  • Giving and receiving feedback with emotional intelligence

  • Managing difficult conversations and conflicts

  • Influencing, motivating, and leading others

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By the end of this workshop, participants will be able to:

  • Recognize and understand their own emotions and how these impact their thoughts, decisions, and behaviours.

  • Manage emotional responses effectively under pressure, using practical self-regulation strategies.

  • Develop greater self-motivation by aligning emotions with values, goals, and a positive mindset.

  • Demonstrate empathy and active listening to understand others’ emotions and perspectives.

  • Enhance social awareness by accurately reading nonverbal cues, emotional climates, and team dynamics.

  • Communicate with emotional intelligence, especially during feedback, conflict, and collaboration.

  • Build and sustain trust-based relationships through empathy, influence, and constructive dialogue.

Learning Outcomes

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