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Effective Decision Making

iSatori's

Decision-making is the fundamental process that shapes individuals, teams and organisations.

Effective decision-making empowers individuals to achieve personal growth, utilise opportunities to the maximum and overcome challenges.

 

In the context of the workplace it not only improves productivity and team efficiency, but it also fosters collaboration through shared decision-making, drives creativity within teams and builds trust and credibility among employees. 

 

 “Whenever you see a successful business, someone once made a courageous decision.”

– Peter F Drucker

 

Decision-making is the cornerstone of effective leadership. It's the engine that drives the organisation forward, shaping its trajectory and is a direct determinant of organisational success.

 

Every day, leaders at all levels make countless decisions, from strategic decisions to tactical ones.

 

Leaders make decisions in a number of situations such as deciding on new markets to enter, mergers to pursue, resource allocation, promoting or terminating employees, managing budgets and risk mitigation. 

 

The quality of these decisions directly impacts the organisation's performance, determines the strategic direction of a company and shapes its futures, impacts the profitability and growth of an organisation, mitigates risks and contributes to a positive work environment, thereby determining the overall reputation of both the individual and the company.

Workshop Curriculum Overview

  • Characteristics of effective decision makers

  • Types of decisions:

    • Strategic vs Tactical vs Operational Decisions

    • Programmed vs. Non-programmed

    • Individual vs. Group decisions

1: Types of Decisions

  • Pros and cons of group decisions

  • Structured group techniques: Nominal Group Technique, Delphi Method

  • Building consensus and navigating conflict

  • Decision roles in teams: leader, facilitator, analyst, challenger

5: Collaborative and Group Decision Making

Encourage follow-through, celebrate milestones, and co-create accountability structures that sustain momentum and long-term growth.

8. Nurturing the Client’s Progress and Growth

Guide clients to explore new perspectives, reframe challenges, and generate fresh insights that lead to breakthroughs and transformation.

7. Facilitating New Thinking and Breakthroughs

  • Common decision-making biases (confirmation bias, anchoring, status quo bias)

  • Groupthink and social pressure in team decisions

  • Strategies to overcome bias

  • Art of Objective Decision Making

3: Cognitive Biases and Judgment Traps

1: Types of Decisions

  • Characteristics of effective decision makers

  • Types of decisions:

    • Strategic vs Tactical vs Operational Decisions

    • Programmed vs. Non-programmed

    • Individual vs. Group decisions

3: Cognitive Biases and Judgment Traps

  • Common decision-making biases (confirmation bias, anchoring, status quo bias)

  • Groupthink and social pressure in team decisions

  • Strategies to overcome bias

  • Art of Objective Decision Making

5: Collaborative and Group Decision Making

  • Pros and cons of group decisions

  • Structured group techniques: Nominal Group Technique, Delphi Method

  • Building consensus and navigating conflict

  • Decision roles in teams: leader, facilitator, analyst, challenger

2: Decision-Making Styles

  • Overview of four core styles:

    • Directive: Quick, structured, low tolerance for ambiguity

    • Analytical: Data-driven, thorough, considers alternatives

    • Conceptual: Visionary, big-picture thinker, innovative

    • Behavioural: People-focused, collaborative, empathetic

  • Self-assessment: Identifying your dominant decision-making style

  • When to use which style: matching style to context

4: Tools and Techniques for Effective Decision Making

  • Pareto Analysis

  • RICE Matrix (Reach, Impact, Confidence, Effort)

  • Eisenhower Matrix

  • Root Cause Analysis

  • Scenario Planning – Preparing for Future

  • Decision Tree Matrix for Effective Decision Making.

6. Intuition in Decision Making

  • Role of emotional regulation and empathy

  • Subconscious processing: Enhancing Awareness

  • Balancing logic with intuitive insights

  • Mindfulness techniques for clarity in high-stakes decisions

  • Role of emotional regulation and empathy

  • Subconscious processing: Enhancing Awareness

  • Balancing logic with intuitive insights

  • Mindfulness techniques for clarity in high-stakes decisions

6. Intuition in Decision Making

  • Pareto Analysis

  • RICE Matrix (Reach, Impact, Confidence, Effort)

  • Eisenhower Matrix

  • Root Cause Analysis

  • Scenario Planning – Preparing for Future

  • Decision Tree Matrix for Effective Decision Making.

4: Tools and Techniques for Effective Decision Making

  • Overview of four core styles:

    • Directive: Quick, structured, low tolerance for ambiguity

    • Analytical: Data-driven, thorough, considers alternatives

    • Conceptual: Visionary, big-picture thinker, innovative

    • Behavioural: People-focused, collaborative, empathetic

  • Self-assessment: Identifying your dominant decision-making style

  • When to use which style: matching style to context

2: Decision-Making Styles

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By the end of this workshop, participants will be able to:

  • Differentiate between various types of decisions (e.g., strategic, operational, programmed, non-programmed) and identify appropriate contexts for each.

  • Identify and apply their dominant decision-making style (directive, analytical, conceptual, or behavioral) to real-life corporate scenarios.

  • Utilize structured tools and techniques such as Pareto Analysis, RICE Matrix, and Decision Trees to make informed and effective decisions.

  • Conduct root cause analysis using methods like the 5 Whys and Fishbone Diagram to address underlying issues before decision-making.

  • Evaluate potential outcomes and risks through scenario planning and risk analysis to anticipate long-term consequences.

  • Demonstrate improved decision-making in both individual and group settings by incorporating collaboration, emotional intelligence, and structured processes.

Learning Outcomes

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